How do I refund a payment?

portsPlus allows you to refund all payments made online for registrations or items. Organization staff members with the right roles can issue these refunds.  To refund a payment, follow the steps below.

• After logging into the SportsPlus application as an organization staff member, ensure that you’re in the organization area.
• Click on Payments from the left navigation menu and click on Update Payments.
• The following screen will be displayed.

• To initiate a refund for the payment of your choice, hover the mouse over the three dots icon present under the Actions column, and the following list will be displayed.

• To refund a payment, click on Refund Online Payment and enter the following details. 

• Refund Amount: Displays the total amount to be refunded. 
• Reason: Enter the reason for the refund.
• Maximum allowed refund amount is: Displays the maximum amount that can be refunded.
• After the refund, update the payment status to: You can update the payment status to any of the options available in the dropdown.
• Click on Refund to initiate the refund process.

You can also refund payment for the items purchased in the Online Store.

• To refund payment for purchased items, follow the steps below.
• Click on Shop from the left navigation menu and click on Placed orders.
• The following page will be displayed.

• To initiate a refund for the payment of your choice, hover the mouse over the three dots icon present under the Actions column, and the following list will be displayed.

• To refund a payment, click on Refund Online Payment, enter all the necessary details and click on Refund.

You can also refund payment for Field Reservations by accessing the field reservations list.

• To refund payment for field reservations, follow the steps below.
• Click on Manage from the left navigation menu and click on Fields.
• The following page will be displayed.

• Click on the grid icon present on the top-right corner, and the following list will be displayed.

• Click on View field reservations, and the following page will be displayed.

• Hover your mouse over the three dots icon present under the Actions column, and the following list will be displayed.

• Click on Cancel Reservation, and the following box will appear.

• Enter the reason for cancellation in the space provided, then click on Save, and the program will get canceled.

Note: If you want to refund payment for a field reservation, you must first cancel the reservation.

• Once the reservation is canceled, hover your mouse over the three dots icon present under the Actions column, and the following list will be displayed.

• Click on Refund Online Payment, and the following screen will be displayed.

• Enter the reason for the refund in the space provided, click on Refund, and initiate the refund process.

Note: The refund option is only available for online transactions.